After years of being rated a top B&B in New Orleans and the US, TripAdvisor sent a team to check us out. April Robb along with her film crew, spent 3 hours this week filming and talking with the 1896 O’Malley House staff to find out our secrets. They toured guest rooms, common areas and our new courtyard to get an idea of what our guests experience while staying with us.
They were very impressed with all the small things we provided to the guests at no cost, such as the free wine, beer and snacks. The one thing they really loved were the iPads in the guest rooms, computer in the common area and wireless printer on the O’Malley House network.
They then filmed interviews with us to be used as training for hotel and B&B staff from around the country on how to better use TripAdvisor tools and data. They have also asked us to speak at the upcoming TripAdvisor meeting in New Orleans.